AFCA Leverages Enhanced Standards to Minimize Advice Complaints
AFCA Leverages Enhanced Standards to Minimize Advice Complaints
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
The Australian Financial Complaints Authority (AFCA) demonstrated significant progress in managing investment and financial advice issues in the past year.
The organization reported closing 4,118 complaints in the sector during the 2024 fiscal year, marking an impressive 82% increase in resolved cases compared to the previous year.
Interestingly, the number of new complaints AFCA received in this sector fell to 3,559, a notable decrease of 26% from the preceding year. According to its annual report, AFCA attributed this decline to the positive impact of rising educational standards and heightened professionalism within the financial advisory industry.
However, challenges persist, particularly concerning the controversial case of Dixon Advisory, which continues to contribute to overall complaints. Without the Dixon Advisory-related grievances, complaints hit an all-time low of 2,709.
Lead Ombudsman for investments and advice, Shail Singh, noted during AFCA's recent member forum that outcomes were not universally favoring complainants. For instance, one claimant involved with Dixon did not suffer harm despite following conflicted advice.
Moreover, Senior Ombudsman Patrick Hartney highlighted, “When compared to what AFCA deemed appropriate advice, the complainant was actually better off with the conflicted advice result.” Hartney explained how cookie-cutter approaches to advice might have variable impacts based on individual circumstances, proving beneficial to some despite being generally suboptimal.
The AFCA annual report further elaborated that nearly half (44%) of the complaints they handled were resolved during the "rules review" phase. This stage, where issues are examined for jurisdictional appropriateness, requires detailed decision-making, explaining the average resolution timeframe of 129 days. Such intricate processes have been partly responsible for protracted case durations.
While complaint volume has decreased, the top issue remains inappropriate advice, which accounted for 706 (20%) of all complaints. Other recurring issues include confusion over the classification of Self-Managed Super Funds (SMSFs) and wholesale client status, often leading to misapplication of financial thresholds, an insight noted by Sidoti, the Senior Ombudsman.
“It’s pretty clear that actually doesn’t apply in circumstances where advice is given to a trustee to an SMSF,” confirmed Sidoti. Misapplication of these financial thresholds can categorize SMSFs inaccurately, with serious advisories issued for small balance SMSFs lacking diversification.
With market volatility influenced by national political events, the authority has observed complaint trends shifting accordingly. Beyond handling regular disputes, AFCA has now been endorsed by the government to lead an external resolution scheme under the Scams Prevention Framework, a major initiative in the governmental “war on scams”, as stated by Minister Stephen Jones.
The pilot will cover three key sectors: banks, telecommunications, and digital platforms, illustrating an expansive approach to scam management involving interconnected industries.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
As the adoption of electric vehicles (EVs) accelerates across Australia, securing the right financing becomes crucial for prospective buyers. This April, several lenders are offering attractive car loan options tailored for EV purchases. Here’s a curated list of the top five car loans to consider: - read more
In 2025, Australia's electric and hybrid vehicle financing reached a remarkable $7.37 billion, marking a 20% increase from the previous year. This surge reflects the growing consumer shift towards cleaner transportation options. However, the potential removal of the Fringe Benefits Tax (FBT) exemption, known as the Electric Car Discount, threatens to stall this momentum. Recent polling indicates that over one-third of Australians would be less inclined to purchase an electric vehicle if this exemption were withdrawn. - read more
In March 2026, electric vehicles (EVs) achieved a record 17.9% market share in Australia, nearly one in five new cars sold being electric. This significant uptick is largely attributed to escalating fuel prices and growing concerns over fuel security. The ongoing conflict in the Middle East has disrupted fuel supplies, leading to higher petrol costs and prompting consumers to consider more sustainable and cost-effective alternatives. - read more
The Australian government's Clean Energy Finance Corporation (CEFC) has announced a partnership with Volkswagen Group to offer discounted financing for electric vehicles (EVs). This initiative provides up to a 1% reduction in standard loan rates for eligible EVs priced below the Luxury Car Tax threshold of $91,387. The program encompasses brands such as Audi, Skoda, Cupra, and Volkswagen, aiming to make EV ownership more accessible to a broader range of consumers. - read more
February 2026 witnessed a significant shift in Australia's automotive import landscape, with China surpassing Japan as the largest source of new vehicles. This marks the first time in 28 years that Japan has been dethroned from the top spot. - read more
As fuel prices in Australia continue to climb, reaching up to $2.50 per litre for unleaded petrol and surpassing $3 per litre for diesel, a growing number of consumers are turning to electric vehicles (EVs) as a cost-effective alternative. - read more
The Australian Securities and Investments Commission (ASIC) has conducted a comprehensive review of the motor vehicle finance sector, uncovering significant concerns regarding lending practices. This examination has highlighted issues such as exorbitant establishment fees and a troubling rate of early loan defaults, raising questions about the adequacy of current lending standards. - read more
If you're in the market for a new car, you're probably wondering what you need to do to get the best car loan. It's no secret that the car dealership will try to sell you a loan, but you don't have to take their offer! In fact, you can get a much better loan if you know what you're doing. - read more
If you're in the market for a new car, you may be wondering if you can get a loan with poor credit. The answer is yes, but it's important to understand the impact that your credit history can have on the loan process. - read more
Car financing has become increasingly popular among Australians for a variety of reasons. For many, it offers the opportunity to own a vehicle without having to pay the entire purchase price upfront. - read more
Specialist lenders are financial institutions that offer tailored loan products to meet the unique needs of borrowers who may not be well-served by traditional banks. These lenders often have more flexible lending criteria and can accommodate a broader range of financial situations. - read more
Welcome to Things You Wish You Knew Before Buying a Car – the ultimate guide to understanding car financing.For a limited time, you can download a free copy of this valuable resource. Our retail price for the eBook is AUD $19.95, but we're offering it to you for free – no strings attached! Click to Download Free - read more
Welcome to your essential guide for Australian first-time car buyers! Whether you're dreaming of your first sleek, new vehicle or a reliable pre-owned car, buying a car for the first time is a big milestone and an exciting experience. - read more
Car loan refinancing involves taking out a new loan to pay off an existing car loan. This can be done with the same lender or a different one. The primary goal is often to secure better interest rates, alter the loan term, or reduce monthly payments. - read more
Start Here !
All quotes are provided free and without obligation. We respect your privacy.
Knowledgebase
Collateral: An asset that a borrower offers as a way for a lender to secure the loan.
