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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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A secured car loan uses the vehicle as security for the finance. This guide explains what that means in Australia, how PPSR registration works, how secured loans differ from unsecured loans, and the risks borrowers should understand before applying. - read more
Car loan refinancing involves taking out a new loan to pay off an existing car loan. This can be done with the same lender or a different one. The primary goal is often to secure better interest rates, alter the loan term, or reduce monthly payments. - read more
Before applying for car finance, it helps to understand how much you may be able to borrow and what repayment amount could fit comfortably within your budget. - read more
Qualifying for a car loan isn't all that difficult. There are a few key things that lenders will look at when considering your application, including your income, credit history/existing loans, employment, age, and residency atatus. As long as you have a good understanding of these factors, you’ll be in a much better position to qualify for a car loan. Keep reading to learn everything you need to know about qualifying for a car loan! - read more
Welcome to your comprehensive guide on navigating the Australian car loan landscape as a temporary resident. Whether you're here for work, study, or leisure, having your own vehicle can vastly improve your time in Australia. However, securing a loan for a car might seem like a formidable task given your temporary status. That's where this article steps in—to enlighten and empower you in this financial journey. - read more
Recent comparison-market updates suggest Australian car buyers are entering spring with more choice, but not necessarily a simpler decision. Some lenders continue to advertise sharp secured car loan rates, particularly for borrowers with strong credit profiles and newer vehicles. Yet the gap between an appealing headline rate and the amount a borrower actually pays over the life of the loan remains a major issue for households and small businesses planning their next vehicle purchase. - read more
The Australian Taxation Office’s tax-time focus on work-related car expenses is a timely reminder that buying a vehicle for business use is not only a dealership decision. For self-employed Australians, contractors and small business owners, the way a car is used, financed and documented can shape both cash flow and tax record keeping long after the keys are handed over. - read more
Green car loan discounts are becoming a more important part of the vehicle finance conversation as Australian buyers weigh up electric vehicles, plug-in hybrids and fuel-efficient models. Recent comparison market updates show that some lenders continue to position lower-emission vehicles as a preferred segment, with sharper advertised rates or tailored products for eligible cars. - read more
Australia's new-vehicle market is continuing to shift, with the latest industry sales updates pointing to stronger interest in hybrids and plug-in hybrids alongside ongoing demand for electric vehicles. For car loan shoppers, the change is not just about what sits in the driveway. It can influence purchase price, running costs, expected resale value and the way lenders assess the vehicle being financed. - read more
Australia’s vehicle market is showing signs of a more cautious buyer mood, with recent industry updates pointing to softer momentum after a strong run in new-car demand. For households and small businesses, that shift matters because it can change the balance of power at the dealership. When stock levels improve and buyers become more selective, driveaway offers, trade-in negotiations and model availability can all become more flexible. - read more
Australian borrowers have been given a little more certainty after the Reserve Bank of Australia left the cash rate unchanged at 4.35%, shifting attention from further rate rises to how long higher borrowing costs may remain in place. For anyone planning to finance a new car, used vehicle, ute or business vehicle, the decision is welcome, but it is not the same as relief. - read more
Australia’s New Vehicle Efficiency Standard is now a key factor for anyone planning to buy a new car, ute or SUV. The policy is designed to push the local market towards lower-emission vehicles by setting annual efficiency targets for manufacturers and importers. While the rules apply to suppliers rather than individual motorists, the flow-on effects may still be felt at the dealership and in loan decisions. - read more
Deed in Lieu of Foreclosure: A deed instrument in which a borrower conveys all interest in a property to the lender to satisfy a loan that is in default and avoid foreclosure.
