Scam Reports Hit New Highs: Are We Doing Enough?

1

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.

"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.

However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.

The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.

Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.

This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.

Published:Thursday, 31st Oct 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

Clear

ASIC Identifies Critical Issues in Australia's Car Finance Sector

19 Dec 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the motor vehicle finance sector, uncovering significant concerns regarding lending practices. This examination has highlighted issues such as exorbitant establishment fees and a troubling rate of early loan defaults, raising questions about the adequacy of current lending standards. - read more

Australian Used Car Market Experiences Significant Supply Surge

19 Dec 2025: Paige Estritori

The Australian Automotive Dealer Association (AADA), in collaboration with AutoGrab, has released the Mid-2025 Automotive Insights Report, revealing a substantial increase in the supply of used cars in the Australian market. The first half of 2025 saw 1,589,491 vehicles listed for sale, marking an over 30% rise compared to the same period in 2024. This surge in supply is reshaping market dynamics and influencing pricing trends. - read more

New Government Initiative Offers Low-Interest Loans for Electric Vehicles

19 Dec 2025: Paige Estritori

In a significant move to promote the adoption of electric vehicles (EVs) among Australian businesses, the government has announced a $50 million partnership with Metro Finance to provide low-interest loans for the purchase of EVs. This initiative is designed to support small and medium-sized enterprises (SMEs) in transitioning to cleaner transportation options, thereby reducing emissions and energy costs. - read more

ASIC's Findings Highlight Urgent Need for Reform in Car Finance Lending Practices

11 Dec 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has recently unveiled findings from its comprehensive review of the motor vehicle finance sector, highlighting concerning trends that are likely to prompt a tightening of lending practices across the industry. - read more

Bank Australia's Bold Move: Phasing Out Loans for New Fossil Fuel Cars

11 Dec 2025: Paige Estritori

In a significant shift towards environmental sustainability, Bank Australia has ceased offering car loans for new petrol, diesel, and hybrid vehicles as of February 2025. This policy change aligns with the bank's commitment to achieving carbon net-zero targets by 2035 and underscores its dedication to promoting electric vehicle (EV) adoption. - read more

ASIC Launches In-Depth Review of Motor Vehicle Finance Practices

11 Dec 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has commenced a thorough review of the motor vehicle finance sector, focusing on strengthening consumer protections and ensuring industry compliance with responsible lending obligations. This initiative aims to address potential risks and improve the experiences of borrowers across Australia. - read more

APRA's New Cap on High Debt-to-Income Home Loans: What Borrowers Need to Know

03 Dec 2025: Paige Estritori

The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at curbing potential risks in the housing market. Effective February 2026, APRA will implement a cap limiting the proportion of new home loans with high debt-to-income (DTI) ratios. This move is designed to promote responsible lending practices and ensure the stability of the financial system. - read more

Click for more Finance News