Scam Reports Hit New Highs: Are We Doing Enough?

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.

"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.

However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.

The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.

Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.

This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.

Published:Thursday, 31st Oct 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Finance News

Clear

Why July’s Low Car Loan Rates Need a Closer Look

23 Jul 2026: Paige Estritori

Australian car buyers have been given a fresh reminder this month that a low advertised interest rate is only one part of the finance decision. Canstar’s July 2026 car loan comparison update shows secured car loan offers starting from 5.67% for a $50,000 loan over five years, with MoneyPlace and Stratton Finance both appearing at that headline rate in the snapshot. - read more

What July’s Lowest Car Loan Rates Mean for Buyers

09 Jul 2026: Paige Estritori

Australian car buyers have a fresh reminder this week that the lowest advertised rate is not always the same as the cheapest loan. Canstar’s latest July 2026 car loan comparison update shows secured car loan offers starting from 5.67% for a $50,000 loan over five years, with MoneyPlace and Stratton Finance both appearing at that headline rate in the snapshot. However, their comparison rates differ, underlining why the total loan cost needs closer attention. - read more

Non-Bank Lenders Now Play a Bigger Role in Australian Car Finance

25 Jun 2026: Paige Estritori

A new Australian Finance Industry Association report, released on 5 June 2026, highlights how important non-bank lenders have become in the vehicle finance market. According to the report, motor finance non-bank lenders helped 507,000 consumer and commercial customers buy vehicles in 2025, providing $24.4 billion in loans. By the end of that year, their active loan books were worth $53 billion. - read more

Electric Vehicles Capture 20% of Australian New Car Market

11 Jun 2026: Paige Estritori

In May 2026, electric vehicles (EVs) achieved a significant milestone in Australia, accounting for 20% of all new car sales. This development indicates a substantial shift in consumer preferences towards more sustainable transportation options. - read more

ASIC Calls for Enhanced Standards in Auto Finance Lending

11 Jun 2026: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has conducted a comprehensive review of the motor vehicle finance sector, uncovering significant concerns regarding lending practices. This examination has highlighted issues such as exorbitant establishment fees and a troubling rate of early loan defaults, raising questions about the adequacy of current lending standards. - read more

Electric Vehicle Financing Defies Market Trends with 48% Growth

04 Jun 2026: Paige Estritori

In a remarkable development, electric vehicle (EV) financing in Australia has experienced a 48% year-on-year increase, even as the overall motor finance market saw a 3% decline. This data, released by the Australian Finance Industry Association (AFIA), underscores a significant shift in consumer preferences towards sustainable transportation options. - read more

Understanding the Impact of RBA's Rate Hikes on Your Borrowing Power

04 Jun 2026: Paige Estritori

The Reserve Bank of Australia (RBA) has implemented three consecutive rate hikes in 2026, bringing the official cash rate to 4.35%. With the next RBA board meeting scheduled for 16 June, borrowers across Australia are keenly awaiting potential further changes and their implications. - read more

Click for more Finance News